Last updated: January 2025
100% Satisfaction Guaranteed
If you are not satisfied with the product for any reason, you are eligible for a full refund within 14 days of your purchase. No questions asked.
To request a refund within the 14-day period, simply email us at support@qugansha.com with:
We will respond to your request within 3 business days and process your refund promptly. The refund will be credited to your original payment method.
All payments are processed securely by Creem, our Merchant of Record. Creem handles all billing, payment processing, and refund transactions on our behalf. This ensures a secure and compliant payment experience for all customers.
Monthly subscriptions are billed at the beginning of each billing cycle. You can cancel your subscription at any time, and you will continue to have access until the end of your current billing period.
For monthly subscriptions, you may request a full refund within 14 days of your initial purchase or any renewal charge.
Lifetime access is a one-time purchase that grants you permanent access to YearTrack Pro features.
Lifetime purchases are also covered by our 14-day money-back guarantee. If you're not completely satisfied within 14 days, we'll refund your purchase in full.
After the 14-day refund window, refunds are generally not available. However, if you experience significant technical issues that prevent you from using the Service, please contact our support team. We will work with you to resolve the issue and may consider a refund on a case-by-case basis.
You can cancel your monthly subscription at any time directly from your account settings or through the Creem Customer Portal. Cancellation will take effect at the end of your current billing period. You will retain access to Pro features until then.
If you have any questions about our refund policy, please contact us at support@qugansha.com
We are committed to responding to all customer inquiries within 3 business days.